Complaints

We aim for 100% customer satisfaction and if something goes wrong, we want to know about it.

If you are unsatisfied in any way with the quality of the repair or the service you received at any of our Xpress Centres, please let us know by telephone, email or post.

Email us at customerliaison@xpresscentres.co.uk.

Telephone us on 0345 241 1431.
We are open from Monday to Friday, 8.30am – 5.30pm.

Write to us at Xpress Centres, 18 Wildmere Road, Wildmere Industrial Estate, Banbury, Oxfordshire, OX16 3JU.

Escalating Your Complaint

If you are unhappy with the decision we have reached having considered your complaint, you can choose to refer your complaint to the Financial Ombudsman Service, South Quay Plaza, 183 March Wall, London, E14 9SR.

Telephone 0300 1239123 (free from most mobiles) or 0800 0234567 (free from landlines).

Email complaint.info@financial-ombudsman.org.uk.